The ability to identify an anomaly at distance and the rapidity with which is solved are essential actions to keep your plants more efficient, cost-effective over time and reducing any machine downtime.
Thanks to the opportunity offered by the most modern communication technologies, Macotec has perfected different proposal to grant to his customer a fast, professional and highly qualified assistance, both by phone and on-line service.
Technician with high mechanic, electronic and programming know-ledge are available to intervene directly “on-line” on your machine from our headquarters, in an immediate and precise way, eliminating the cost for an intervention on site.
The diagnostic activities carried out at a distance and the information collected will allow to quickly organize any service visit, to limit its duration and to prepare immediately possible spare parts. All these activities are supported by an advanced computer system, internally developed in Macotec on the basis of specificities that a good technical service requires, for the timely recording of all the historical relative to each installed plant: from requests for assistance (from recording at the end of the case), the storage and back-up of all the parameters and machine data, then, always remain available in case of restore.
The accession to one of the proposals of Macotec Assistance Service entitles you to the following services:
